Rental Policies & Terms

Security Deposit

We do not charge a traditional security deposit. However, by placing an order, you authorize us to charge the card on file for items that are lost, stolen, or returned damaged beyond normal wear.

Full-Service Rentals (Delivery)

• Orders over $1200 may be canceled more than 30 days before the delivery date for a full refund
• Orders under $1200 may be canceled more than 7 days before the delivery date for a full refund
• Cancellations made after these windows are non-refundable

Self-Serve Rentals (Pickup & Return)

• Orders are paid in full upon approval
• Cancellations made more than 24 hours before pickup receive a full refund
• Cancellations made within 24 hours of pickup are non-refundable
• No-shows are treated as same-day cancellations

Rush Orders

Orders placed close to the requested delivery or pickup date may be considered rush orders and may incur additional fees. Any applicable rush fees are calculated automatically and shown in your quote or checkout before approval.

Minimums

• If your subtotal is below the minimum, an automatic surcharge will be added to meet the minimum.
• For full-service delivery orders, a $300 minimum (including delivery & applicable fees) applies and will be reflected in your quote
• For self-serve chair rentals picked up at our location, the minimum is $50

Delivery & Pickup

• We deliver throughout NYC and the tri-state area
• Standard delivery and pickup occur within a 4-hour window
• Optional 1-hour windows and off-hour service are available for an additional fee
• Complimentary setup and breakdown are included unless otherwise noted

Outdoor Use

Our rentals can be used outdoors, but all items must be kept off wet ground and protected from rain. If rain is forecasted, we strongly recommend having a backup plan such as a tent or indoor space.

Rental Period

The standard rental period is one day. Additional days may be charged at 15% per day, depending on availability and scheduling.

Order Changes

You may request adjustments to your order — increasing or decreasing quantities — up to 48 hours before delivery, subject to availability. Changes requested after this window may not be accommodated.

Setup, Breakdown & Storage

We provide complimentary setup and breakdown of all rented furniture.

Please:

• Share a floor plan or layout preference if available
• Clear tables of food and décor prior to breakdown
• Lean folded tables and chairs securely against a wall or vertical support when not in use
• Stack chairs safely; tables should not be stacked without protective material between them

Stairs, Elevators & Hard-to-Reach Locations

Our furniture is designed to be portable, and we regularly navigate NYC’s tight spaces — stairs, narrow doors, and elevators.

• Please notify us of access conditions in advance
• For complex deliveries, we may need to adjust your quote to include additional labor or equipment

These policies exist to keep pricing fair, logistics smooth, and expectations clear on both sides. If you have questions before booking, we’re always happy to help.